Mali Krog is a small, independent project. From time to time, I may need to take a short break from operating the service.
I want to make sure that these breaks are communicated clearly and that members are treated fairly.
1. Notice of planned breaks
Whenever possible, I will announce planned service breaks at least 30 days in advance.
Notices will be published on the website and, where relevant, sent by email to affected members.
The notice will explain the dates of the break, whether new rentals will be available, how existing rentals will be handled and whether membership billing will be affected.
2. What happens during a break?
During a planned service break:
- new rental bookings may be paused;
- the website and toy catalogue may remain accessible for browsing;
- customer support may operate with reduced availability;
- existing rentals will be handled according to the arrangements communicated to affected members.
If the service is temporarily unavailable, the applicable billing adjustments will be explained in advance where possible.
3. Membership billing
Members will not be charged for periods that the published policy treats as non-billable service interruptions.
Where a break requires a membership pause, billing adjustment or refund, we will explain the method and calculation.
The precise treatment of partial months, subscription renewal dates and unexpected interruptions will be specified in the final membership rules.
4. TOYkens
No new TOYkens will be issued for periods for which no membership payment is charged, unless the published rules or applicable law require otherwise.
Previously accumulated TOYkens will remain in the member's balance, subject to the maximum balance of 150 TOYkens and the applicable TOYken rules.
5. Existing rentals and return dates
If a service break affects an existing rental or its return arrangements, I will contact the affected member by email and communicate the revised arrangements.
Any extension or change to a return deadline will be confirmed in writing.
Members should not assume that a deadline has changed unless they receive confirmation.
6. Unexpected interruptions
Illness, emergencies, courier disruption or other circumstances may occasionally prevent Mali Krog from operating as planned.
In such cases, I will communicate as soon as reasonably possible and explain any necessary changes to bookings, delivery, returns, billing or support.
7. Membership cancellation and refunds
A service break does not automatically cancel a membership.
If an interruption materially affects the service, the available cancellation, refund or billing-adjustment options will be handled in accordance with the Membership Terms and applicable law.
Thank you for your understanding and for being part of a more thoughtful way to play.