1. Delivery options
Mali Krog offers the delivery and return methods displayed on the website at the time of booking.
Depending on the available service, toys may be delivered by courier, postal service or another stated method, or collected and returned by prior arrangement.
Available destinations, delivery methods and estimated delivery times will be shown before a rental is confirmed.
2. Shipping costs
Shipping and return costs are separate from the €15 monthly membership fee and the €30 trust deposit.
The applicable costs will be displayed before checkout. No additional optional service will be charged without the required consent.
- Delivery fee: [Insert price or pricing method]
- Return shipping: [Specify who pays and the available methods]
- Collection option: [Specify availability and any fee]
A separate refundable trust deposit of €30 is required.
Shipping, additional TOYkens and other applicable charges will be disclosed before the relevant transaction is confirmed.
3. Preparing your delivery
Please ensure that your delivery address and contact information are accurate.
Members should check the package and its contents promptly after delivery. If a toy or accessory is missing, the wrong toy has arrived, or there is visible damage that was not disclosed in the listing, contact Mali Krog at [Business email].
Where possible, include photographs and your booking reference so we can investigate efficiently.
4. Delivery delays and failed deliveries
Delivery estimates are provided for planning purposes and are not guaranteed unless expressly stated.
If a delivery is delayed, lost or unsuccessful, contact us. We will investigate with the delivery provider and explain the available options.
The consequences of a delivery delay for the rental period will be handled according to the published Rental Terms.
5. Returning a toy
Return the toy using the instructions provided with your booking.
Before sending it back:
- check that all included pieces and accessories are present;
- pack the toy securely;
- follow any special packing or care instructions;
- use the agreed return label or delivery method, where provided;
- keep proof of posting or handover until the return is confirmed.
Please do not send toys to an address that has not been confirmed by Mali Krog.
6. Responsibility during shipping
Responsibility for a parcel during delivery and return will be determined by the applicable law, the agreed delivery arrangement and the circumstances of the shipment.
Members should report shipping problems promptly and retain any available evidence.
7. Returns of rented toys and withdrawal rights
Returning a rented toy at the end of the rental period is different from exercising a statutory right to withdraw from a contract.
Where a statutory withdrawal right applies, the applicable legal deadline, return procedure, costs and any lawful exceptions will be explained during checkout and in the relevant contractual information.
Nothing in this Policy excludes mandatory consumer rights under Slovenian or EU law.
8. Refunds
Any refund due because of a cancelled booking, an unavailable toy, a qualifying withdrawal or another contractual or legal entitlement will be processed in accordance with the applicable Terms and law.
The method and expected timing of the refund will be communicated to the member.
9. Contact
For delivery, shipping or return questions, contact [Business email].